Return Policy

General Returns Policy You may return new, unopened items sold and fulfilled by Inumart within 30 days of delivery for a full refund. Items should be returned in their original packaging. We'll also pay the return shipping costs if the return is a result of our error. Items that are Not Returnable Inumart does not accept returns of the following items: •Any product missing the Inumart’s Inu Mono label. •Gift certificates. •Items purchased from sellers other than Inumart. Partial Refunds Partial Refunds will be considered for the following items: •Most items that are returned more than 30 days after delivery. •Any item that has obvious signs of use. •Any item not returned in the condition it was received. Exchanges If you received a faulty item and need to exchange it for the same item, email us at mail@inumart.com to request for a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order. Please note that it takes us 7 business days to process returns once you put in the request.